Will insurance pay for OEM glass?
That depends on the policy, vehicle and insurer's authorization. We can discuss your preference and help identify what needs approval.
SIERRA MOBILE AUTO GLASS & CALIBRATION · LOCALLY OWNED
Windshield Insurance Claims & Warranty
A glass claim is easier to plan when you know what information is needed and what the quote includes. Our Truckee team helps customers coordinate windshield replacement, repair and required calibration with their insurance claim.
A preferred shop for all major insurance companies
Sierra Mobile Auto Glass & Calibration is a preferred shop for all major insurance companies. Preferred status means we have met the requirements to participate in their repair networks. For our shop, that included proving insurance coverage and training qualifications and passing a background check.
We handle the insurance billing. For an approved, covered glass claim, you pay us your applicable deductible and we bill the insurer for the covered balance. We discuss coverage, glass options and any work outside the approved claim before you authorize service.
We can file glass claims directly with State Farm and Travelers Insurance. If you need help with your insurer, we can join a conference call with you to discuss the claim, proposed glass work and any required calibration.
Your right to choose your glass shop
California law protects your choice of repair shop. An insurer cannot require you to use a particular automotive repair dealer. Prohibited steering is unlawful, although an insurer may recommend a shop when it follows the applicable rules. Our preferred-shop status does not take away your choice.
If you would like Sierra to handle your windshield work, tell the claims representative. We can join a conference call to help explain the repair plan and discuss authorization. Your policy still determines coverage and the applicable deductible.
Start with your vehicle and policy details
Contact us with the vehicle's year, make, model, VIN and a description of the damage. If a claim is already open, have the insurer and claim number available when you speak with our team.
We help identify the proposed glass work and any required calibration so those items can be discussed together. Your policy and insurer determine coverage, deductible and authorization.
Ask about glass options before approving work
OEM and other replacement-glass options can differ by vehicle and policy. Features such as a head-up display, heating, acoustic construction and camera mounting affect the part specification.
We review the vehicle's requirements and explain the available quoted option. If you prefer OEM glass, tell us early so availability and any coverage questions can be addressed before installation.
Include required calibration in the claim conversation
A vehicle with a windshield-mounted forward-facing camera needs calibration after windshield replacement. Glass installation and required calibration should be accounted for in the service plan.
Other systems, including night vision on equipped vehicles, have separate requirements. We determine the applicable procedures and discuss the complete scope, rather than assuming the windshield price covers every possible system.
Understand the workmanship warranty
Our replacement services are backed by a lifetime warranty on workmanship. Ask the team for the applicable terms, exclusions and process for reporting a concern. A new impact or unrelated vehicle fault is different from an installation issue.
Ask our Truckee team about chip repair benefits with windshield replacement and the terms that apply to your service. We will explain any current offer and confirm applicable deductible assistance in your written quote.
Keep the final paperwork together
Save your invoice, payment information, warranty terms and any calibration documentation provided with the service. Contact the Truckee team if you have a question about the completed work.
You can also request a direct-pay quote. We will help you compare the quoted cost with your deductible without assuming which option is best for your policy.
Before your appointment
What is the current deductible discount?
Ask the Truckee team for the current offer and eligibility terms. Any applicable assistance should be confirmed with your quote.
Plan your next step
Talk with our local Truckee team
11211 Trails End Road, B-1, Truckee, CA 96161. Appointments are required. Call to confirm parts, timing and whether your vehicle needs a mobile or in-shop appointment.